Crisis Management in any organisation

25-01-24 coordinator 0 comment

An intensive professional development training course on

(R3) Risk, Reliability and Resilience

Why Choose this Training Course?

In order to mitigate the spread of the COVID-19 pandemic the leading governments globally are employing social distancing among other measures. What this crisis has taught us is that we need to learn from disasters at different levels. This Crisis Management in any Organisation training course covers emergency preparedness/response to both natural and man-made crisis and disasters. It discusses the importance of adapting a mindful approach to prepare, mitigate and respond to unexpected events. Furthermore, this programme covers risk control techniques to help senior managers, and maintenance and reliability managers to handle the maintenance of their equipment, and how they can apply the best practices in times of Pandemic / Crisis.

This training course will feature:

  • Learning from Major Disasters
  • Mindfulness and Resilience: Features of High Reliability Organizations (HRO)
  • Situational Awareness, Cognitive Biases, and Decision Making
  • Performance and Decision Making Under Pressure
  • Management of Major Incidents
  • Crisis Management

What are the Goals?

By the end of this training course, participants will be able to:

  • Develop a structured Framework and Methodology of Case Studies of Major Failures
  • Understand Features of Proactive versus Reactive Organizations
  • Conceptualize Risk Management in terms of Avoidance and Mitigation
  • Construction of Investigation Reports and Recommendations
  • Carry out Modelling of Root Cause Analysis and Evaluating Strategic Priorities

Who is this Training Course for?

This training course is suitable for a wide range of professionals at both senior and middle level of management, and who are involved in any aspect of Crisis and Risk Management and who want to understand, implement and improve the latest Risk and Resilience Management concepts, processes and ideas at both strategic and operational levels.

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Leaders/Managers/Supervisors of Reliability and Maintenance
  • Senior Managers of Safety and Quality
  • Operations, Projects and Asset Managers
  • Directors and Senior Executives with responsibilities of management of major crises
  • Other Professionals involved in Risk, Resilience, and Crisis management

How will this Training Course be Presented?

This training course will utilize a variety of proven learning techniques to ensure maximum understanding. The course will be highly interactive. Following an introductory session, short input sessions will be provided followed by delegates being given the opportunity to put into practice the lessons learned in the preceding topic.  Illustrations of crisis and risk management from the real world will be provided and delegates will be encouraged to contribute examples and illustrations from their own experiences.

The Course Content

Day One: Risk, Safety and Resilience

  • Introduction to Risk and Resilience
  • Examine Whether Organizations Have Really Learnt from Previous Major Failures
  • The Value of Learning from Case Studies of Major Failures and Disasters
  • Classifications of Bodies of Knowledge in Learning from Failures and Crisis Management
  • Types of Investigation Reports and Recommendations
  • Case Study from Oil and Gas Industry 

Day Two: High Reliability Organisations (HRO)

  • The Principles of High Reliability Organizations (HROs)
  • The Concept of Mindfulness
  • Assessment of Case Studies in the Lens of HRO 5 Principles
  • The AcciMap Method of Causal Analysis of Major Failures
  • Types and Classifications of Human Errors
  • Risk Assessment Scenarios and Recommendations 

Day Three: Risk & Reliability Assessment and Management

  • Failure Mode Effect and Criticality Analysis (FMECA)
  • Risk Priority Number (RPN)
  • Iso-Critical Curves: Mapping Risks of Various Failure Modes
  • Hybrid Modeling of Root Cause Analysis
  • Fault Tree Analysis (FTA)
  • Reliability Block Diagrams (RBD)

 Day Four: Decision Analysis of Major Failures & Disasters

  • Characterization of a Reactive – For Fighting Approach
  • Cognitive Biases and Decision Traps
  • Case Study from Aerospace Industry
  • Case Study from Chemical and Process Industry
  • The Decision-Making Grid (DMG) and its Applications in Managing Equipment and Critical Infrastructure
  • Group Work and Case Studies Presentations

Day Five: Strategic Decision-Making Tools

  • The Analytic Hierarchy Process
  • Case Study from Aviation Industry
  • The Concept of Learning Organizations
  • Case Study from Natural Hazards and Nuclear Power Generation Industry
  • Approaches and Classifications of Resilience
  • Feedback Reflection and Personal Planning